{"id":12323,"date":"2023-11-22T11:30:45","date_gmt":"2023-11-22T06:00:45","guid":{"rendered":"https:\/\/farratanews.online\/o2-warns-it-will-never-do-these-5-things-as-britons-lose-hundreds-to-scammers-personal-finance-finance\/"},"modified":"2023-11-22T11:30:45","modified_gmt":"2023-11-22T06:00:45","slug":"o2-warns-it-will-never-do-these-5-things-as-britons-lose-hundreds-to-scammers-personal-finance-finance","status":"publish","type":"post","link":"https:\/\/farratanews.online\/o2-warns-it-will-never-do-these-5-things-as-britons-lose-hundreds-to-scammers-personal-finance-finance\/","title":{"rendered":"O2 warns it will \u2018never do\u2019 these 5 things as Britons lose \u2018hundreds\u2019 to scammers | Personal Finance | Finance"},"content":{"rendered":"

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O2 warns it will \u2018never do\u2019 these 5 things as Britons lose \u2018hundreds\u2019 to fraudsters (Image: GETTY)<\/span><\/span><\/div>\n

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O2 has shared specific actions it will \u201cnever\u201d take to help customers be more aware of whether they\u2019re being scammed.<\/p>\n

New research by the provider shows nearly a quarter (23 percent) of Britons have reported falling for a scam, and more than two in five (41 percent) know someone else who has.<\/p>\n

Among those who have fallen for a scam, 68 percent have lost money as a result, with the average loss being \u00a3393.<\/p>\n

Rob Orr, chief operations officer at Virgin Media O2 said: \u201cFraud is now a national epidemic and, with thousands of people falling victim every single day, we are committed to doing all we can to help the UK swerve the scammers.\u201d<\/p>\n

According to O2, five things it will \u201cnever\u201d do include:<\/p>\n<\/div>\n

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READ MORE: <\/strong> Martin Lewis urges savers \u2018hold off\u2019 as NS&I may release better deal in days <\/strong><\/p>\n<\/div>\n

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Nearly a quarter (23 percent) of Britons have reported falling for a scam (Image: Getty)<\/span><\/span><\/div>\n

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1. Ask people to read out their one-time passcode or bank details over the phone. If anyone calls asking for a code that\u2019s been sent to secure a \u201cgreat deal\u201d, O2 advises customers to hang up as \u201cit\u2019s a scam\u201d.<\/p>\n

2. Tell people to ignore security warnings. Security warnings are there for a reason and genuine O2 employees will never ask a person to disregard them.<\/p>\n

3. Get angry if a person wants to hang up and call O2 back. If a person has any suspicion that they might be speaking to a scammer, the best thing to do is hang up and call O2 back by dialling 202 from their O2 phone.<\/p>\n

4. Pressure a person into making a quick decision. Scammers will try to get people to act before they\u2019ve had a chance to think about what\u2019s going on, so if a person hears things like \u2018this is a limited one-time offer\u2019 or \u2018give me an answer right now\u2019, O2 says hang up.<\/p>\n

5. Ask a person to pay to return a device to O2. According to the provider, fraudsters often try to convince victims they\u2019ve been sent the \u2018wrong device\u2019 and trick them into sending it back. O2 provides pre-paid labels for device returns and only ever to the official O2 returns address, which is O2 Returns Centre, Communication House, Vulcan Road North, Norwich, NR66AQ. O2 said: \u201cIf you\u2019re asked to pay for return shipping, it\u2019s a scam.\u201d<\/p>\n<\/div>\n